Refund policy

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.  There are no returns on digital products.

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Only items damaged or with a manufacturing error may be refunded. Refunds are not supported if item(s) were ordered in the wrong size, color, or you simply changed your mind. 

If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.

For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

To start a refund, you can contact us at thego2deb@gmail.com.  Please include a picture of the damage or manufacturing error on the item. There is no need to return the item.

You can always contact us for any return question at thego2deb@gmail.com.

We will notify you once we’ve received and inspected your refund request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your refund, please contact us at thego2deb@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be refunded like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept refunds on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the refund is accepted, make a separate purchase for the new item.